We want Embra to earn a place in your evenings. If it doesn't, here's how returns work.
30-day returns
You can return your Embra within 30 days of delivery for a refund of the purchase price. To start a return, email support@embra.com for a return authorization and instructions before sending anything back.
What we ask for change-of-mind returns
- Start your return within 30 days of delivery.
- The item must be unused and in its original, undamaged packaging, including the charging cable.
- For change-of-mind returns, you cover return shipping, and original shipping is non-refundable. (Defective or mis-shipped items are always free to return — see below.)
- Don't ship anything back before contacting us — returns received without authorization can be rejected or delayed.
Defective, damaged, or wrong item
If your order arrives damaged or defective, or you received the wrong item, we'll replace it or refund it in full — your choice — at no cost to you. Email us within 30 days of delivery with a photo of the issue and we'll send a prepaid label right away. No restocking fee ever applies to defective or mis-shipped items.
Refund timing
Once your return arrives and is inspected, we process refunds within 10 business days to your original payment method. Your bank or card issuer may take a few additional days to post it.
HSA/FSA orders
If you paid with an HSA or FSA card through our checkout partner, refunds are returned to that same HSA/FSA payment method, in line with the partner's process.
Exchanges
We handle exchanges as a return plus a new order — return the original for a refund and place a fresh order for the replacement, so you're never waiting on a back-and-forth.
Warranty
Your Embra Wrap is covered by a 1-year limited warranty against defects in materials and workmanship under normal use, starting from the delivery date. The warranty does not cover damage from misuse, accidents, unauthorized modification, or ordinary wear. To make a warranty claim, contact support@embra.com with your order number and a description of the issue. See our Terms of Service for the full warranty terms and limitations.
Questions
We're here at support@embra.com and aim to reply within one business day.